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VQMS Pvt Ltd - A management Consulting Company and an Institution is one of the top Industrial training and Consulting platform for Feshers and Professionals.

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Appreciate your efforts you put in during training and I feel overall training was very successful . Rajat Mittal

Dear Sir, Thanks for all the effort that you put in to work with the Team and explain them in depth all the Practical applications of Lean management.Really appreciate your Guidance and personally thank you for taking the Time and working with the Team..Reliablebookings.com

Hello Sir ,Please accept our heartfelt thanks for all your support and guidance during our Lean 6 sigma project on defect management & control. It was a huge learning for the team and we benefitted a lot from your constant feedback & guidance. Although the project has gone through, what shall stay with us & reflect in our future projects as well; is the systematic & structured approach to problem solving & working transversally. Sincere Regards,..seemyindia.com

Dear VQMS Mgmt. Thanks.Your enthusiasm was our source of inspiration throughout, thank you very much for your continual support. Lean Six Sigma Black Belt programme conducted at VQMS Lab was really a great success and achievement in our knowledge and career. The Program was indeed a great learning in terms of understanding the concepts and application using Minitab..Sunil Kumar.

Many Thanks to Mr. Anuj for his patience in clarifying our doubts. In all it was a memorable experience!!! Thanks & Regards,..Navneet Kr

Quick Enquiry

IT Quality Management


As customers become more sophisticated, better informed and their expectations grow, they way your business can survive and prosper is by offering a commitment to Quality.


IT Quality provides a management framework that gives you the necessary controls to address risks and monitor and measure performance in your business. It can also help you to enhance your image and reputation and enable you to look for improvements through internal and external communications.


Information technology (IT) is concerned with technology to treat information. The acquisition, processing, storage and spreading of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications are its main fields. Some of the modern and emerging fields of Information technology are next generation web technologies, bioinformatics, cloud computing, global information systems, large scale knowledge bases, etc. Advancements are mainly driven in the field of computer science.


Few of features describing IT Quality :

1. Advise, educate, and be the voice to business and government leaders on the strategic and mission critical importance of IT quality

2. Develop standard measures of quality attributes to be used by IT and the business for evaluating the software quality and risk of multi-tier IT applications.

3. Propose methods for using these quality measures in negotiating and managing the acquisition or maintenance of IT application software.

4. Develop and promote professional licensing for those providing services to assess the quality of IT application software.

5. Establish an online IT industry forum for addressing IT application software quality issues.


Criteria of Managing IT Quality (under corporate governance)

Achieving high quality does not happen by accident. The production or execution process must be properly managed to achieve quality standards. IT Quality management is concerned with controlling activities with the aim of ensuring that products and services are fit for their purpose and meet the specifications. IT Quality talks more towards QMS (quality management system) through implementation of various standards, frameworks and best practices like ISO, CMMi, ITIL, SQA management, SEPG management, auditing practices etc.


There are two alternative approaches to managing quality

Quality Assurance

Quality Control


Quality Assurance

Definition of quality assurance is: The processes that ensure production quality meets the requirements of customers

is an approach that aims to achieve quality by organising every process to get the product ‘right first time’and prevent mistakes ever happening. This is also known as a ‘zero defect’  approach.


In quality assurance, there is more emphasis on ‘self-checking’, rather than checking by inspectors. Advantages of quality assurance include:

· Costs are reduced because there is less wastage and re-working of faulty products as the product is checked at every stage

· It can help improve worker motivation as workers have more ownership and recognition for their work (see Herzberg)

· It can help break down ‘us and them’ barriers between workers and managers as it eliminates the feeling of being checked up on

· With all staff responsible for quality, this can help the firm gain marketing advantages arising from its consistent level of quality


Quality control

Definition of quality control is: The process of inspecting products to ensure that they meet the required quality standards. This method checks the quality of completed products for faults. Quality inspectors measure or test every product, samples from each batch, or random samples – as appropriate to the kind of product produced.


The main objective of quality control is to ensure that the business is achieving the standards it sets for itself.

In almost every business operation, it is not possible to achieve perfection.  For example there will always be some variation in terms of materials used, production skills applied, reliability of the finished product etc.

Quality control involves setting standards about how much variation is acceptable.  The aim is to ensure that a product is manufactured, or a service is provided, to meet the specifications which ensure customer needs are met.

At its simplest, quality control is achieved through inspection.  For example, in a manufacturing business, trained inspectors examine samples of work-in-progress and finished goods to ensure standards are being met.


Advantages of quality control

With quality control, inspection is intended to prevent faulty products reaching the customer. This approach means having specially trained inspectors, rather than every individual being responsible for his or her own work. Furthermore, it is thought that inspectors may be better placed to find widespread problems across an organisation.

Disadvantages of quality control


A major problem is that individuals are not necessarily encouraged to take responsibility for the quality of their own work.

Rejected product is expensive for a firm as it has incurred the full costs of production but cannot be sold as the manufacturer does not want its name associated with substandard product. Some rejected product can be re-worked, but in many industries it has to be scrapped – either way rejects incur more costs, A quality control approach can be highly effective at preventing defective products from reaching the customer. However, if defect levels are very high, the company’s profitability will suffer unless steps are taken to tackle the root causes of the failures.