ISO 20000 IT-Service Training
IT Service Management System
#ITSM #ITService #ITSMTraining #IncidentManagement #ITServiceIndustry
ISO 20000 – IT SERVICE SERVICE MANAGEMENT SYSTEMs Standards is used globally towards having standards for IT Service management for any organization . It is used to establish and update your organization’sIT Service Quality Management System (QMS).
ISO QMS Standards applies to all almost types of industries, vertical and Organizations. It doesn’t matter what size they are or what they do have.
ISO 20000 is a process standard towards IT Service Quality management of any organization, it generally help organizations achieve IT Service standards of process quality that are recognized and respected throughout the world i.e more towards moving from unstructured IT Service working to structured working.
ISO 20000 under ISO family of standards which relates to QUALITY MANAGEMENT SYSTEMs and is designed to help organizations ensure they meet the needs towards IT Service QMS performance at industries,which help towards for employees performance, further organizational performance.
Features & benefits of ISO 20000 are as follows :
- Determine the needs and expectations of customers for IT Service QUALITY MANAGEMENT SYSTEM at organization
- Determine the capability of IT Service process for customers, as per basic processes implementation
- Establish 20000 quality policies, quality objectives and management performance
- Necessary to motivate people to satisfy these needs – related to organizational development
- Design, implement and manage organizational performance of inter-related processes to implement the global environment policy and attain the org. objectives
- Measure and analyze the effectiveness of each process in fulfilling its objectives, and
- Pursue the continual improvement of the organizational system from an objective evaluation of its performance
For Consulting and Implementation Assignments : ISO 20000 IT Service System
- VQMS conducts pre-analysis – Gaps analysis towards ISO 20000 MANAGEMENT SYSTEM in your organization
- provides actual plan related to consulting – implementation – Audit Management
- Executes the plan, been finalized by the client or management.
- Appx. man days invested will be 8-10, for min 2-4 processes
Interested Participants or Audiences ?
VQMS specifically designed program, meets the requirements of the following:
- Leader of projects in HR/Admin/ Management team of Organizations
- Managers or Future managers including management students
- Fresh or exp engineering graduates / MBA’s / Professionals / Job seekers.
- Quality Assurance Engineers, Team leaders, IT or Non-IT Professionals, Practitioners, Software Quality Assurance team members and Jr /Senior Management
- Any other professional members who are doing research, innovations or consulting in process improvement practices
Post Completion of the course :
- Assisting in improving interview skills vis-a-vis six sigma & Quality (Business excellence)
- Provide exclusive counselling in other areas of improvement.
- VQMS assist in professional resume preparation
For any query please mail at [email protected]