ISO 20000 ITSM Auditor Training

#ITService #ITSM #ServiceManagement #IncidentManagement #ITSMAuditor

ISO 20000 – IT Service Management : Standards is used globally towards having the best service management system in any organization . It is used to establish and update your organization’s Quality Management System (QMS). 
ISO QMS Standards applies to all almost types of industries, vertical and Organizations. It doesn’t matter what size they are or what they do have. 

ISO 20000 is a process standard towards Service management performance of the organization, it generally help organizations achieve standards of process quality that are recognized and respected throughout the world i.e more towards Service Management.

ISO 20000 under ISO family of standards which relates to Service Management Systems and is designed to help organizations ensure they meet the needs towards Service standard performance at industries or corporate. 

Features & benefits of LEAD AUDITOR / AUDITOR Certifications – ISO 20000 are as follows :

  • Identify the needs and expectations of customers for IT Service management system at organization
  • Determine the capability of process for customers, as per IT Service processes, Incidents management .. more
  • Validates ISO 20000 quality policies, quality objectives and service work environment performance
  • Necessary to motivate people to satisfy these needs – related to IT Services to its customers
  • Check the Design, implement and manage IT Service environment performance of inter-related processes to implement the global environment policy and attain the org. objectives
  • Measure and analyze the effectiveness of each process in fulfilling its objectives, and
  • Validates the continual improvement of the global IT Service system from an objective evaluation to its performance

For ISO 20000 AUDIT Implementation Assignments :

  • VQMS conducts pre-analysis – Gaps analysis towards ISO 20000 IT Service Management System in your organization
  • Identifies right Gaps related to IT Service Audit Management
  • Executes the plan, been finalized by the client or management.
  • Appx. man days invested will be 1-3, for min 2-4 processes

Interested Participants or Audiences ?

VQMS specifically designed program, meets the requirements of the following: 

  • Leader of projects in HR/Admin/ Management team of Organizations
  • Managers or Future managers including management students
  • Fresh or exp engineering graduates / MBA’s / Professionals / Job seekers.
  • Quality Assurance Engineers, Team leaders, IT or Non-IT Professionals, Practitioners, Software Quality Assurance team members and Jr /Senior Management
  • Any other professional members who are doing research, innovations or consulting in process improvement practices

Post Completion of the course :

  • Assisting in improving interview skills vis-a-vis six sigma & Quality (Business excellence)
  • Provide exclusive counselling in other areas of improvement.
  • VQMS assist in professional resume preparation

For any query please mail at [email protected]

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